HTA: Book Purchase Through Amazon

This post contains the graphical deliverable of a hierarchical task analysis created for purchasing a book on

The following assumptions were used for this analysis:

  •  The user has selected the book on the website as a starting point
  •  The user is a “new customer” and does not have an existing account. (Existing customers have quite a few alternate options which makes it “more simple” to order)
  •   The user does not participate in any offers (ex. applying for Amazon credit card) since this is not required for book purchase



** was used for the graphics on this project **